Shipping Policy
1. Shipping Locations
Artisanal Line offers shipping to various locations worldwide. Please note that some destinations may have restrictions, and certain products may not be eligible for international shipping. If we are unable to ship to your location, we will notify you during the checkout process.
2. Processing Time
Orders are typically processed within 1-3 business days after payment is confirmed. During peak seasons or special promotions, processing times may be slightly extended. Please be aware that orders are not processed or shipped on weekends or public holidays.
3. Shipping Rates
Shipping costs are calculated at checkout based on your delivery location, the weight of the package, and the chosen shipping method. We strive to offer competitive shipping rates to ensure that you receive your products at a reasonable cost.
4. Delivery Times
Estimated delivery times vary depending on the destination and shipping method selected. Standard shipping typically takes 2-7 business days for domestic orders and 10-30 business days for international orders.
Please note that delivery times are estimates and may be affected by factors beyond our control, such as customs processing, local postal delays, or unforeseen events.
5. Tracking Your Order
Once your order is shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the status of your shipment via the carrier's website. If you do not receive a tracking number or have trouble tracking your order, please contact us for assistance.
6. Customs, Duties, and Taxes
For international orders, customs, duties, and taxes may be applied by your country's customs authorities. These charges are not included in the product price or shipping cost and are the responsibility of the customer. We recommend contacting your local customs office for more information on potential fees before placing your order.
7. Undeliverable Packages
If a package is returned to us due to an incorrect address, refusal to pay customs fees, or failure to collect the package from the carrier, we will contact you to arrange re-delivery. Additional shipping charges may apply for re-delivery, or we may issue a refund for the order minus the original shipping cost.
8. Lost or Damaged Packages
Artisanal Line is not responsible for lost, stolen, or damaged packages once they are in the possession of the carrier. However, if you encounter any issues with your shipment, please contact us, and we will do our best to assist you in resolving the matter with the carrier.
9. Shipping Policy Changes
We reserve the right to update or modify this shipping policy at any time. Any changes will be posted on this page and will take effect immediately upon posting.
10. Contact Information
If you have any questions or concerns regarding our shipping policy, please do not hesitate to contact us at support@artisanalline.com